Decide your own cancellation fees for private sessions

Private sessions now have a cancellation policy you control, instead of a single percentage and a single deadline.

Open a private session type and you'll find the cancellation policy in its Booking settings:

- **Charge a cancellation fee** — one switch. Turn it off and this session type never charges a fee, whatever else is configured. Your rules stay saved for whenever you want them back.
- **Percentage or fixed amount** — charge a share of what the client booked, or a flat sum.
- **Up to four rules** — say what happens at each point, for example free more than 48 hours ahead, half inside 48 hours, and the full amount inside 24. The strictest rule also covers a client who cancels after the session was due to start.

As you edit, a worked example shows exactly what a client would pay if they cancelled right now, or 12, 36 and 72 hours before the session — so you can see what your policy actually does before you save it.

**One important change.** Until now, a client cancelling their own private session through their account was never charged, even when your policy said they should be — only cancellations made by staff applied the fee. That's fixed. The same policy now applies however the booking is cancelled, and the client is told what they were charged and why. Every cancellation is also recorded properly in the booking's history from now on.

Your existing settings carry over unchanged: whatever cancellation window and percentage each session type had is now expressed as the equivalent policy, so nothing changes for your venue until you edit it. If you'd rather not charge clients who cancel their own bookings, turn the fee off on that session type.