You choose when clients are notified

When you pause, resume, suspend, reactivate or cancel a client's pass, add
account credit, book or cancel on a client's behalf, or manage the waitlist,
the client is no longer notified automatically. Each action now starts silent
and offers an explicit choice of Email, SMS and push — the client only hears
from you when you deliberately select a channel.

Channels that cannot deliver are shown disabled with the exact reason (no
email on file, invalid phone number, the client opted out, or the venue does
not have that channel set up), so you always know why an option is
unavailable before you act.

Notes on a client's profile also improved: the category and severity you pick
when writing a note (for example an injury heads-up) are now saved and shown,
and injury or heads-up notes are marked to appear on the client's future
bookings exactly as the form promises.