You can now choose how close to an appointment a client is still allowed to
cancel or move it themselves. Set it to 24 hours and a client with two days'
notice changes their own booking as usual, while someone with two hours to go is
told to contact you — so the last day belongs to you, not to a form.

**This is not the late-cancellation fee.** The fee is set on each service and
decides what a late cancellation *costs*; it never stops anyone. The new setting
decides whether a client can act online at all, and charges nothing. The two are
completely separate, so you can charge from 24 hours out while still letting
people cancel online until two hours before — or the other way round.

Find it under **Appointments → Settings → Online changes by clients**. Nothing
changes until you set it: every venue starts with clients able to change their
own appointments right up to the start time, exactly as before. Authorized staff can still manage changes outside the client cutoff, subject
to the booking’s payment, refund and availability rules.

**Packages and paid appointments need the right workflow.** Package appointments
continue to require staff assistance. Paid or deposit appointments also require
staff assistance unless the booking qualifies for the enabled paid-appointment
self-service flow and the client accepted its refund terms at checkout.

When that rollout is enabled, owners can opt new paid single-appointment
checkouts into those terms in Appointment settings. Eligible clients use the
complete-visit management page, which checks the cutoff and their accepted
refund terms. Earlier payments without those terms keep requiring staff help.