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Improvement·Tue Sep 08·

Clearer totals and cancellation dates for supported direct offers

Supported direct offers can show the total commitment alongside the payment due today.

Supported direct offers now provide a server-confirmed minimum total, including
applicable fees and amounts paid with account credit. This is separate from the
amount charged to a card today. Fixed one-time offers do not invent a membership
cancellation date. Flexible class-pack and time-pass flash sales remain
unavailable; this does not enable a new offer type.

Before confirming a direct offer, clients review the access and payment details
and tick an unchecked confirmation. Changing the quote or the selected pass
requires a fresh confirmation. This applies in Booking Bible checkout as well
as connected storefronts using the updated review flow.

Supported introductory memberships include aligned offers, exact first or whole
billing cycles, and finite first-cycle offers where the payment schedule can be
confirmed. The review shows when the introductory period ends and the next
payment, which may still be discounted.

When clients must request cancellation through the studio, the review explains
that the minimum total and earliest possible end assume timely valid notice.
Clients must contact the studio and obtain confirmation of the actual end date.
This does not enable self-service cancellation or promise a processing time.
Supported self-service cancellation continues to use the venue's notice and
binding rules. Schedules that cannot be confirmed clearly report unavailable
details rather than displaying an estimated date or total.

The cancellation disclosure reflects the rules at the time of the quote. It
does not create a new lifetime guarantee that venue cancellation rules cannot
change. Existing purchased commitments and ordinary cancellation rules continue
to apply.
Next update

Clearer pass shopping and Flexible membership previews

Clients can compare passes more easily, while staff can distinguish saved changes from the version clients can buy.