A gift card bought online showed up in Today's sales, but opening the sale
offered no way to refund it. Expand the gift-card sale and choose **Refund gift
card**. The same refund is on the gift card's own page (Gift cards → the card's
code).

- **Where the money goes.** Back to the online payment the buyer used for the
  gift card.
- **What happens to the card.** The refunded amount is removed from the card at
  the same moment, so it can no longer be spent. Refunding everything that is
  still unused cancels the card. A partly used card can only be refunded up to
  what is still unused.
- **Gifted passes.** A gift of a pass (for example a 5-class card) is refunded in
  full or not at all, and refunding it cancels the gift so it can't be redeemed.
- **Who can refund.** Owners and Finance staff who can refund any amount. For
  safety you confirm with the 6-digit code from your authenticator app. If you
  haven't set up two-factor sign-in yet, the refund shows a link to
  Settings → Security.
- **The buyer is not notified.** Gift-card refunds don't send the buyer a
  receipt yet, so let them know yourself if needed.
- **When a card can't be refunded here**, the sale says why — for example when
  the gift was already redeemed or the card was paid at the desk instead of
  online.

Today's sales now also says who sold each gift card and how it was paid — for
example "Guest checkout · Paid online" instead of "Sale origin not recorded".