Bug fix·Sat Aug 15·
Clients affected by the checkout fault have their passes
The three clients who paid during the online-purchase fault now hold the pass they bought, with a receipt. Their duplicate attempts were refunded.
While online pass purchases were failing, three clients paid and saw nothing appear, so several of them tried again. Every one of those charges has now been resolved: - Each client's **first** payment has been turned into the real pass they bought, with a receipt and a proper receipt number, exactly as if checkout had worked. - Every **repeat** attempt has been refunded in full, including the card fees. Nothing is outstanding and you do not need to contact anyone about it. If a client asks, their pass is on their profile under Passes, and the refunds will show on their card statement within a few banking days.
Next update
One place to work, and a clearer sign-in
The separate staff portal is gone — everyone who works at your venue now signs in to the same place and finds their own classes, shifts, earnings and documents under "My work".