New feature·Sun Sep 06·2026-09-07

Set pausing and notice periods on the membership itself

A Choose-your-classes membership can now allow or block pausing, set its own pause limits, and carry its own notice period — without changing the rules for everyone else at your venue.

Two rules that belonged to a single membership could only be set for the whole
venue, and one of them could not be set at all.

**Pausing.** A Choose-your-classes membership arrived unable to be paused, and
the builder only offered a link to your venue pause settings — which could not
change it. Whatever you had switched on for the venue, clients on that
membership could not pause. There is now a real choice on the membership:
**use the venue's rules** (the default, and it tells you what those rules are
right now), **allow pauses with limits set here**, or **never allow pauses on
this membership**. When you set your own limits, anything you leave blank keeps
the venue's number for it. A pause starts on the date the client picks, so a
client asking today can start theirs at their next renewal.

**Notice period.** A cancellation can now take effect at the end of the current
billing period, straight away, or after the rest of this period plus a number of
complete cycles — on monthly billing, "2" is the usual *this month plus one full
month*. Setting it here changes this membership only. Every other membership at
your venue keeps the notice period it has today, which is what made this
impossible before: the only way to give one membership a longer notice period
was to change the venue setting and move every existing member with it.

**Giving notice during a minimum period.** A client inside a minimum period —
your own binding, or full-price months bought with an introductory offer — used
to find the cancel button switched off entirely, so they had to wait until the
period was over before they could even ask. By then their notice landed a cycle
later and they paid a month nobody had agreed to. They can now open the
cancellation and see the exact date it would take effect: if that date is on or
after the end of their minimum period they can go ahead, and if it is earlier
they are told the date to come back on rather than getting a blank refusal. The
same applies to switching renewal off, so a client in their last committed cycle
can do it themselves.

Nothing about what a client owes has changed. A minimum period still has to be
paid in full — this only fixes when they are allowed to tell you they are
leaving.

Next update

Introductory offers can now require a full month at the normal price

A flash sale with an introductory price can require a set number of full-price months after it, and a dated offer now ends on the day it says it does — for the client and for the charge.

Two rules that belonged to a single membership could only be set for the whole venue, and one of them could not be set at all. **Pausing.** A Choose-your-classes membership arrived unable to be paused, and the builder only offered a link to your venue pause settings — which could not change it. Whatever you had switched on for the venue, clients on that membership could not pause. There is now a real choice on the membership: **use the venue's rules** (the default, and it tells you what those rules are right now), **allow pauses with limits set here**, or **never allow pauses on this membership**. When you set your own limits, anything you leave blank keeps the venue's number for it. A pause starts on the date the client picks, so a client asking today can start theirs at their next renewal. **Notice period.** A cancellation can now take effect at the end of the current billing period, straight away, or after the rest of this period plus a number of complete cycles — on monthly billing, "2" is the usual *this month plus one full month*. Setting it here changes this membership only. Every other membership at your venue keeps the notice period it has today, which is what made this impossible before: the only way to give one membership a longer notice period was to change the venue setting and move every existing member with it. **Giving notice during a minimum period.** A client inside a minimum period — your own binding, or full-price months bought with an introductory offer — used to find the cancel button switched off entirely, so they had to wait until the period was over before they could even ask. By then their notice landed a cycle later and they paid a month nobody had agreed to. They can now open the cancellation and see the exact date it would take effect: if that date is on or after the end of their minimum period they can go ahead, and if it is earlier they are told the date to come back on rather than getting a blank refusal. The same applies to switching renewal off, so a client in their last committed cycle can do it themselves. Nothing about what a client owes has changed. A minimum period still has to be paid in full — this only fixes when they are allowed to tell you they are leaving.

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