ImprovementPaymentsPassesPoint of SaleBrands·Mon Oct 12·2026-10-12

Payments keep the brand that sold them

Payments keep the brand of the pass, booking or order they pay for; staff can choose it at the desk and record it for older brandless passes.

# Payments keep the brand that sold them

Prepared change: a new payment takes its brand from the record it pays for — the booking behind a cancellation fee, the pass behind a renewal or freeze, a workshop or appointment order, a refund's original payment, or the course it pays for. A recorded brand never changes to a different brand afterwards. Where the records disagree, the brand is never guessed and the payment is never blocked: it is kept as written and flagged for review.

Pass details show **Sold under** with the brand and how it was recorded. Staff selling a pass or membership at the desk can choose the selling brand; venues with several brands can require that choice under Settings → Brands once every desk surface they use offers it.

For older passes sold without a brand, staff with pass and brand permissions can record the original selling brand once, with a note, for one pass or for all brandless passes of a pass type; that brand's rules then apply to the pass.

Brand websites can send the brand a purchase is made under; purchases without one behave as before. Older payments are filled in only where a link recorded at the time of sale (or the promotion or course behind it) proves the brand. Nothing is sent: receipts already emailed are not resent, though a re-opened receipt may now show its brand. Brand revenue reports for past periods can move payments from "no brand" to their brand. This source candidate awaits protected deployment and live verification.

Next update

Clearer choices for platform account messages

Optional platform staff messages preserve the original choice and clear billing design.

# Payments keep the brand that sold them Prepared change: a new payment takes its brand from the record it pays for — the booking behind a cancellation fee, the pass behind a renewal or freeze, a workshop or appointment order, a refund's original payment, or the course it pays for. A recorded brand never changes to a different brand afterwards. Where the records disagree, the brand is never guessed and the payment is never blocked: it is kept as written and flagged for review. Pass details show **Sold under** with the brand and how it was recorded. Staff selling a pass or membership at the desk can choose the selling brand; venues with several brands can require that choice under Settings → Brands once every desk surface they use offers it. For older passes sold without a brand, staff with pass and brand permissions can record the original selling brand once, with a note, for one pass or for all brandless passes of a pass type; that brand's rules then apply to the pass. Brand websites can send the brand a purchase is made under; purchases without one behave as before. Older payments are filled in only where a link recorded at the time of sale (or the promotion or course behind it) proves the brand. Nothing is sent: receipts already emailed are not resent, though a re-opened receipt may now show its brand. Brand revenue reports for past periods can move payments from "no brand" to their brand. This source candidate awaits protected deployment and live verification.

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