Bug fixNotificationsMarketing site·Wed Sep 23·
The automatic platform re-engagement email no longer sends
The automatic platform re-engagement email — the daily "We miss you" nudge the platform itself sent to inactive members — has been permanently disabled. It bypassed marketing consent, notification preferences, quiet hours and frequency caps by design, which does not meet current consent requirements. Venues that want to re-engage inactive clients should use their own campaign/marketing send, or th
The automatic platform re-engagement email (the `re-engagement` cron) used to email any active member who had not signed in for 30+ days, marked as urgent so it skipped the recipient's marketing consent, notification preferences, quiet hours and frequency caps. That is no longer an acceptable default, so this platform-wide cron has been retired: it was removed from the daily job schedule and its route now performs no query and sends nothing. No historical data was changed. Venues that still want to reach inactive clients can build an equivalent campaign through their own marketing tools, which respect each recipient's consent and preferences. This is separate from the existing venue-initiated outreach (staff manually flag a client as needing a win-back message): that one stays enabled, since a venue is choosing to send it, but it now also goes through the standard marketing-consent gate — quiet hours, frequency caps and marketing consent all apply to it the same as any other marketing send.
Next update
Your Stripe dashboard now shows who paid and for what
Payments in your own Stripe dashboard now show the client's name, their client number at your venue and what they bought, for example "Jane Doe (#C-0042) — 10-class pass". Before, many payments showed only a Stripe reference such as `cus_…`, and often no product.