Bug fixPaymentsBillingMembershipsNotifications·Wed Oct 07·
Receipts and membership emails state each member's real recurring price
The recurring note on a membership receipt, the "First payment" on a future-start confirmation, the "Final payment" on a cancellation email and the gifted-membership price now come from the member's own membership terms instead of the catalog price, and an introductory offer says when it ends and what follows.
# Receipts and membership emails state each member's real recurring price
The note "This is a recurring membership. You'll be charged … every month" on a
membership receipt used the membership type's catalog price. For a Flexible
membership that is the cheapest option's "from" price, and for an over-30
member it is the under-30 base, so many members were told a lower monthly
amount than they actually pay.
The note now states the member's own price — the option they chose, their age
band, an agreed price you set, a locked rate, recurring add-ons and any adjusted
billing periods — with the date of the next charge:
- **Introductory offers** say how long the introductory price covers and what
the member is charged from the first full-price date ("Your introductory
price covers until [date]. From [next day] you'll be charged [price] every
month.").
- **Known changes ahead** are stated with their date: an agreed price or locked
rate that ends, a scheduled class-allowance change, adjusted or prepaid
billing periods, and the price change when an age-based VAT exemption ends.
- **Minimum terms** are stated with their end date.
- **Registration-fee receipts** no longer carry the recurring note.
The same price is used for the "First payment" on a confirmation for a
membership that starts on a future date, the "Final payment" on a cancellation
email, and the "continue for" price in the reminder before a gifted membership
ends (which now shows the membership's real interval instead of always "/mo").
If a membership's price cannot be stated with certainty — for example a Flexible
membership with no recorded price — the email leaves the amount out rather than
guessing, and a "Membership billing needs review" alert appears in your Command
Center so you can check that membership.
Compatibility: No API or payload changes. Business, Consumer and Branded apps
and published Sites are unaffected by this release; the member pass pages and
apps adopt the same recurring terms in a follow-up release. Receipts already sent
are not changed.Next update
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