Edit a membership’s billing from the Business app
A recurring membership’s billing can now be managed from the Business app — the payment history, moving the next payment date, changing the price, comping or repricing individual payments, and switching to another membership type.
A recurring membership in the Business app now has a Subscription billing screen, matching what staff already do on the web subscription editor. It appears on the pass card for memberships only — clip cards and time passes never show it. Payment history: staff can see which billing period the membership is in, what the next payment will be and when it is due, whether the membership is set to stop at the end of the period, and the card on file. The last twelve payments are listed with whether each one went through, and a failed one can be opened in full. Moving the next payment date: staff pick a new date and the next charge moves to it. Nothing extra is charged or refunded for the shift. The date has to be in the future and within a year, and the app says exactly why if it is not. Changing the price: staff set a new amount and it applies from the next payment onward. Earlier payments are untouched, and any agreed price already saved for a specific period still wins for that period. Comping or repricing individual payments: staff can set an agreed amount — or zero, for a covered period — on the next few payments, or on every payment in a date range. The screen shows the next six upcoming payments exactly as they will be charged, so nobody has to work out the dates. A payment can be edited or put back to the normal price, several can be changed at once, and once a payment has actually been taken it is locked and clearly marked as such. If a membership's billing has not started yet — a membership imported from a previous system, or one waiting to resume — the screen says so and still saves the adjustment. It applies automatically on the first charge once billing resumes. Switching membership type: staff pick another recurring membership the venue offers, see exactly what will be charged or credited and when the change takes effect, and then confirm. Upgrades take effect straight away; downgrades are scheduled for the end of the paid period. The same change started on the web cannot be applied twice from the app, or the other way round. None of these actions contacts the client automatically. Every screen starts on "Don't notify" and staff choose Email, SMS or Push per action; a channel a particular client cannot receive is shown with the reason rather than failing quietly. Which staff can do what: reading the payment history needs the same permission as managing passes. Every change — the date, the price, the per-payment adjustments and the type switch — needs the billing permission, and sending a notification needs the notification permission on top.
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