ImprovementPoint of SalePaymentsPasses·Sat Sep 26·2026-09-27

Keep the original pass sale when a payment needs checking

The register distinguishes money already received from an online charge and keeps interrupted pass sales available for resolution.

Cash and other manual payment choices now ask staff to record the amount already
received. A split payment shows the manual amount, any remaining online charge
and any venue credit separately.

If payment has been reported but the sale cannot finish, keep the original sale
and resolve it before collecting again. A missing payment record does not prove
that no money was received. The register retains the original attempt after an
interruption so retries can use the same sale.

After reopening the register, use **Resolve original sale** to check a pending
card or MobilePay payment. Return to the same staff account, venue and client. The register
looks up that original sale and keeps it pending if its outcome is still unclear.

MobilePay displays the original payment code and amount, including the online
part of a split payment. Closing the code keeps that sale available to resolve
later. Automatic checks pause after four minutes; **Check payment** checks the
same original payment again.

Staff can explicitly choose **Send SMS link** when their permissions and the
client’s messaging preferences allow it. The register distinguishes a provider
accepting the SMS from confirmed delivery. In the Business app, a confirmed payment
lets staff finish the original sale even when SMS delivery is unknown. This does
not mark the SMS as delivered or send another message.
Receipt delivery is a separate staff choice.

Passes sold for a single period keep the duration agreed at purchase, including
when that period begins on first use. A scheduled pass starts on its chosen date
in the venue's original timezone. Later catalog or timezone changes do not
replace those purchased dates or refill its classes.

Signing a contract attached to a register purchase completes the document while
keeping the pass's existing status and dates. It does not start a future pass
early or reopen a suspended or cancelled pass.

Next update

Recover an interrupted partner-venue booking

Members can check an interrupted network booking before trying another class.

Cash and other manual payment choices now ask staff to record the amount already received. A split payment shows the manual amount, any remaining online charge and any venue credit separately. If payment has been reported but the sale cannot finish, keep the original sale and resolve it before collecting again. A missing payment record does not prove that no money was received. The register retains the original attempt after an interruption so retries can use the same sale. After reopening the register, use **Resolve original sale** to check a pending card or MobilePay payment. Return to the same staff account, venue and client. The register looks up that original sale and keeps it pending if its outcome is still unclear. MobilePay displays the original payment code and amount, including the online part of a split payment. Closing the code keeps that sale available to resolve later. Automatic checks pause after four minutes; **Check payment** checks the same original payment again. Staff can explicitly choose **Send SMS link** when their permissions and the client’s messaging preferences allow it. The register distinguishes a provider accepting the SMS from confirmed delivery. In the Business app, a confirmed payment lets staff finish the original sale even when SMS delivery is unknown. This does not mark the SMS as delivered or send another message. Receipt delivery is a separate staff choice. Passes sold for a single period keep the duration agreed at purchase, including when that period begins on first use. A scheduled pass starts on its chosen date in the venue's original timezone. Later catalog or timezone changes do not replace those purchased dates or refill its classes. Signing a contract attached to a register purchase completes the document while keeping the pass's existing status and dates. It does not start a future pass early or reopen a suspended or cancelled pass.

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