Bug fix·Mon Sep 07·
One-time registration fees are now recorded correctly
A one-time registration fee charged automatically after a member's first membership payment was being charged correctly by Stripe, but Booking Bible was not always recording it — no receipt, no entry in the client's billing history. That's now fixed, and any missed charges can be recovered by the operator.
Some memberships charge a one-time registration fee automatically, shortly after the member's first payment goes through. Stripe was always charging that fee correctly, and we've found no sign of anyone being charged twice. What could go wrong was Booking Bible's own bookkeeping: since 27 August, some of those registration-fee charges were not being recorded at all. That meant no entry in the client's billing history, no receipt email, and the charge would not show up in reports — even though the member's card was genuinely charged. This is now fixed, and any affected charges can be recovered by the operator so every record matches what Stripe actually collected. There is no action needed from venues. No member was charged incorrectly. This was purely Booking Bible's own record-keeping catching up to a real, already-completed Stripe charge. Later the same day: the first attempt to record the one affected charge was held back by an over-cautious check that compared our records against Stripe's, and that attempt was left frozen as evidence rather than retried. A small follow-up lets a corrected attempt go ahead, and the charge is now recorded with its receipt and billing entry.
Next update
Retire a membership plan and move members to Flexible
Archiving a membership plan now shows how many members are still renewing on it, and staff can move any of them to a Flexible membership at their next renewal — nothing charged today, fully reversible.